SIGNAL TRIP RULES

 ELIGIBILITY: All SIGNAL Family Support Trips are subsidised by SIGNAL funds, and tickets can be purchased by and for SIGNAL members only. SIGNAL members are:

·         the autistic child/ren or young person/people

·         their parents or carers (limited to two adults maximum, but contact the Trip Organiser if you need extra help)

·         siblings up to age 18 (if older then they will generally count as adults)

Purchased tickets are not transferable to non-family members.

If the trip is undersubscribed, other individuals may attend the activity, but this exception to the rule must be approved in advance by the Trip Organiser. You must contact us and receive a clear answer before you book extra people. If non-members are allowed to attend they will pay a non-subsidised price. SIGNAL members will always be given priority over non-members.

BOOKINGS: Places may be limited and bookings are made on a first-come, first–served basis. Submitting a booking application does not guarantee places on the trip. Once places are allocate, you will be notified whether or not you have places on the trip. If you do not hear from us within a couple of days, please get in touch.

Please DO NOT TURN UP for a trip unless you have had explicit confirmation from the Trip Organiser that you are booked on the trip. If you do not get places, you will be notified and offered places on the waiting list. We advise that you don’t tell your children you are going on the trip until your places have been confirmed.

PAYMENT: You will be advised about payment when we confirm your places. This is normally by bank transfer.

REFUNDS: There are no automatic refunds if you are unable to attend the trip. However, please let us know as soon as possible if you are not coming as we may be able to offer your places to a family on the waiting list, in which case, a refund may be possible (although we cannot guarantee this). If you do not attend the trip without giving us notice then no refund will be made. We reserve the right to cancel a trip if there is insufficient demand for places. In this case full refunds will be made.

TRAVEL: Some of our trips involve travelling on a coach. Please be aware that these can be noisy, so if you or your children are noise sensitive you may wish to consider bringing ear plugs etc.

Finally, please respect any staff or volunteers at any SIGNAL trip or event, as well as other families, and treat everyone with courtesy. Rude or aggressive behaviour will not be tolerated.

Please note that parents/carers are responsible for their own children at all times.